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Technical Program Manager
Redmond, WA
Job Description
OverviewThe Cloud Operations + Innovation (CO+I) Delivery team is a newly formed group focused on delivering various platform services to our global AI customers. This role will require deep partnership throughout all of Microsoft as these programs will be on the leading edge of innovation and will include driving pilots and other experiments that shape our ongoing commitment to deliver AI platform services rapidly at cloud scale. We are part of Cloud Operations + Innovation (CO+I), the team behind one of the world's largest cloud infrastructures, responsible for powering all Microsoft online products and services as well as powering Microsoft's "Cloud First" mission. CO+I is focused on growth, efficiency, and delivering a trusted experience to customers and partners worldwide. We're looking for an experienced Technical Program Manager to manage critical AI Infrastructure deployment projects, deliver GPU-specific data center retrofit services, and drive related continuous improvement projects. In this role, you will deliver through ambiguity, foster collaboration, and build trusted partnerships, and balance delivery and scaling. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day..
ResponsibilitiesAnalysis of Customer and Business SignalsCollects and analyzes data on consumers, alternative solutions, and the marketplace.Provides insights and recommendations to support decision-making.Conducts research, competitive analyses, and examines trends.Collaborates with cross-functional teams to identify patterns and generate hypotheses.Works towards aligning customer needs with business goals and strategy.Product/Service DefinitionDesigns architecture and integrated solutions: Collaborates with Software and Hardware Engineering to create technical solutions for complex needs across multiple feature areas. Proposes design documents and selects optimal options.Goal setting and prioritization: Translates organizational needs into program goals and prioritized deliverables. Manages risks using data analysis.Performance measurement: Defines success criteria and performance metrics for feature areas. Ensures telemetry development and communicates return on investment to stakeholders.Product/Service DevelopmentRelationship-building and coordination: Collaborates with internal teams and external partners to drive efforts for large, complex projects. Ensures alignment on product management, tradeoffs, and improvements.Roadmap contribution and technical expertise: Partners with the engineering team to prioritize and deliver on feature area roadmaps. Understands value propositions and addresses technical queries.Project scheduling and risk management: Tracks and communicates project schedules, monitors processes, and manages dependencies. Adjusts course when needed.Implementation planning and monitoring: Contributes to piloting/release plans aligned with OKRs and KPIs. Collaborates with stakeholders to monitor progress.Governance and quality assurance: Ensures compliance with performance standards throughout the development lifecycle. Product/Service PerformanceData-driven insights: Collaborates with cross-functional teams to collect and analyze performance metrics (e.g., KPIs) for feature areas. Derives insights to improve development and implementation.Customer support and documentation: Enhances customer support experience by providing troubleshooting guidelines and best practices. Monitors product usage and investigates live-site incidents.Technical evangelism: Educates customers through meetings and presentations. Gathers feedback and supports sales enablement.Business engagement: Participates in strategic partnerships and collaborates across multiple stakeholder teams.OtherEmbody our culture and values
ResponsibilitiesAnalysis of Customer and Business SignalsCollects and analyzes data on consumers, alternative solutions, and the marketplace.Provides insights and recommendations to support decision-making.Conducts research, competitive analyses, and examines trends.Collaborates with cross-functional teams to identify patterns and generate hypotheses.Works towards aligning customer needs with business goals and strategy.Product/Service DefinitionDesigns architecture and integrated solutions: Collaborates with Software and Hardware Engineering to create technical solutions for complex needs across multiple feature areas. Proposes design documents and selects optimal options.Goal setting and prioritization: Translates organizational needs into program goals and prioritized deliverables. Manages risks using data analysis.Performance measurement: Defines success criteria and performance metrics for feature areas. Ensures telemetry development and communicates return on investment to stakeholders.Product/Service DevelopmentRelationship-building and coordination: Collaborates with internal teams and external partners to drive efforts for large, complex projects. Ensures alignment on product management, tradeoffs, and improvements.Roadmap contribution and technical expertise: Partners with the engineering team to prioritize and deliver on feature area roadmaps. Understands value propositions and addresses technical queries.Project scheduling and risk management: Tracks and communicates project schedules, monitors processes, and manages dependencies. Adjusts course when needed.Implementation planning and monitoring: Contributes to piloting/release plans aligned with OKRs and KPIs. Collaborates with stakeholders to monitor progress.Governance and quality assurance: Ensures compliance with performance standards throughout the development lifecycle. Product/Service PerformanceData-driven insights: Collaborates with cross-functional teams to collect and analyze performance metrics (e.g., KPIs) for feature areas. Derives insights to improve development and implementation.Customer support and documentation: Enhances customer support experience by providing troubleshooting guidelines and best practices. Monitors product usage and investigates live-site incidents.Technical evangelism: Educates customers through meetings and presentations. Gathers feedback and supports sales enablement.Business engagement: Participates in strategic partnerships and collaborates across multiple stakeholder teams.OtherEmbody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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