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Senior Technical Program Manager
Redmond, WA
Job Description
OverviewBe a product leader driving Azure reliability experience and customer success! Our mission at Microsoft is to help every person and every organization on the planet achieve more. As the Azure CXP (Customer Experience) team, our mission is to turn Microsoft Cloud customers into fans. We work closely with customers and teams across Microsoft to understand and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our growth mindset and culture of inclusion are essential to who we are and how we work. Our customers rely on our cloud for their business and reputation every day. You can help us provide our customers with the world-class cloud services they need to succeed.No matter where the customer is in their Azure journey, Azure CXP Customer Reliability Engineering (CRE) team has blended a customer-first and engineering minded approach where we aim to design the whole customer experience from start to finish. We are a team that embraces big opportunities and as part of Azure we constantly innovate and create new solutions to address some of our most strategic and challenging problems. We are looking for an experienced Senior Technical Program Manager. In this role, the successful candidate will partner closely with key engineering stakeholders across Azure to drive combined strategy & programs focused on making Azure the safest and most reliable cloud. These programs will be on the leading edge of innovation and will include driving pilots and other experiments that shape ongoing strategy. Balancing analytical and technical skills with the ability to influence decision makers within Azure engineering team would be vital to delivering impact & results. If you care about reliability in high scale services world, this will be your place.
ResponsibilitiesInnovate through data-driven pilot programs and experiments, applying systems thinking and a standards approach to solve problems at scale, including automation, while establishing efficient processes for accountability.Define, implement key results, and monthly report to measure business impact and uncover actionable insights through qualitative and quantitative data analysis.Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews, ensuring insights drive meaningful actionsGather and analyze qualitative and quantitative data to identify meaningful actions to improve platform quality.Demonstrate a high bias for action, leveraging situational awareness to influence outcomes and develop scalable strategies for team impact in chaotic and ambiguous environmentCultivates a inclusive team atmosphere by demonstrating supportive behavior and promoting open collaboration.
ResponsibilitiesInnovate through data-driven pilot programs and experiments, applying systems thinking and a standards approach to solve problems at scale, including automation, while establishing efficient processes for accountability.Define, implement key results, and monthly report to measure business impact and uncover actionable insights through qualitative and quantitative data analysis.Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews, ensuring insights drive meaningful actionsGather and analyze qualitative and quantitative data to identify meaningful actions to improve platform quality.Demonstrate a high bias for action, leveraging situational awareness to influence outcomes and develop scalable strategies for team impact in chaotic and ambiguous environmentCultivates a inclusive team atmosphere by demonstrating supportive behavior and promoting open collaboration.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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