This role will provide outstanding Guest Services within our Sales & Catering TEAM, responsible for maintaining the overall sales function of the hotel. Cultivate and inSPIRE team members to grow their potential with SPIRE, by providing leadership, the tools, and resources for their success as well as the opportunities they need to grow as an individual and excel in their hospitality career but do not forget, you are a team member too! and we are here to support you.

Role and Responsibilities

A Director of Sales is primarily responsible for meeting and maintaining guest satisfaction by creating a remarkable and effortless experience from when the guest arrives at the convention or meeting space, providing a memorable and distinctive experience that will not be forgotten or mistaken. Provide leadership and empowering the Hotel's TEAMS to strive for excellence and repeat business.

* Ensure exceptional customer service by setting a positive example and providing our guests with the best service, courtesy, and care by responding promptly to guest requests, concerns, and complaints to ensure overall satisfaction.

* Review and share guest comments and scorecard results with team members to celebrate achievements. Plan, organize and conduct departmental daily pre-shift and team member meetings monthly.

* Fosters strong working relationships within the Sales & Catering TEAM and, equally important, with other departments by communicating effectively, both verbally and in writing to provide clear direction, assigning and instructing team members in details of work. Attend and participate in hotel management meetings weekly/monthly. Share any relevant information with corresponding departments to ensure a successful outcome daily.

* Lead and manage the overall operation, services, and activities of the Sales & Catering Division. The development and solicitation of business from all markets ensure the necessary advance bookings needed to meet the hotel's revenue goals. Use an effective inspection program of the convention and meeting space, ensuring consistent compliance to Hotel policies and quality standards of service, focusing on optimizing revenue.

o Solicit new and existing companies and organizations to rent guest rooms, conventions, and meeting space for exhibits, conferences, entertainment, and social events. Accept incoming inquiries about the above stated. Visit said potential clients and deliver proposals, contracts, etc., to maintain relationships for future business.

o Conduct site inspections with potential and existing clients, visiting guest rooms, meeting space and banquet facilities, and other hotel facilities to ensure satisfaction.

o As time permits, supervise and attend the overall setup and implementation of sales/catering functions. Communicate with relevant departments to ensure proper servicing of accounts. Perform walk-through of room setup and food and beverage displays, etc. Develop client menus and organize all other arrangements related to social and corporate events or VIP clients.

o Actively participate in annual budget planning, goal setting, and implementation with GM or CDOS. Formulate and make revisions to the yearly and monthly forecasts. Compile and direct the preparation of reports on the operation of the Sales Department to include, but not limited to, the annual and monthly forecast, marketing budget, lead management system, booking report, and sales meeting minutes.

o Coordinate ongoing research of the travel industry; detect market trends and related information to develop new marketing strategies. Make reasonable recommendations to improve potential from various markets. Initiate computerized annual Marketing Plan preparation and execute plans as outlined, critically examining and adjusting as necessary by current market conditions.

o Develop and conduct persuasive verbal sales presentations for prospective clients. Internally promote hotel programs. Meet with and entertain clients, some of which may require travel.

o Participate in key organizations as recommended by the management and Corporate Director of Sales.

o Supervise the adherence to all applicable federal, state, local safety and health regulations and corporate standards.

o Interview, hire, and train in the procedures and techniques of the Sales & Catering Division. Training includes detailed instruction on sales & catering procedures and processes, systems, guest and brand service standards.

o Develop, implement, and monitor work schedules for all of the Catering operations, determining days off, ensuring staffing levels are based on occupancy and any current or anticipated projects for continued maximization of profits.

o Submitting timely and accurate payroll records to ensure team member satisfaction; therefore, daily review of time and attendance records and making appropriate corrections is essential.

o Ensure proper cleanliness, use, repair of Sales & Catering Division areas, equipment, closet/storage areas, monitor inventories throughout the hotel, and purchase procedures. Immediately troubleshoot or report system failures, non-functioning telephone, computer equipment, etc., to the appropriate department.

o Maintain workplace safety and corporate compliance by taking proactive measures, enforcing Hotel safety standards.

* Review current standards and introduce hotel-wide changes such as those affecting the Sales & Catering Division to ensure the hotel is in compliance. Maintain and review computerized records for budgeting and forecasting department expenses and make decisions based on information to ensure maximum profitability.

* Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels; therefore, overseeing the hotel's Lost & Found procedures is critical.

* Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.

* Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.

* Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

* Ability to obtain any government-required licenses or certificates.

* Thorough knowledge of the travel industry, hotel operations, current market trends and economic factors, quality assurance programs, hospitality law, and the development of short and long-range planning. Extensive skill in the development and delivery of sales presentations.

* Knowledge of food and beverage industry, current market trends, and federal, state, and local laws on the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health, and Sanitation regulation. Knowledge of chemical cleaning agents, proper labeling and operation of various industrial equipment, and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our team members, guests, and hotel property.

* Must have extensive knowledge of Food and Beverage etiquette, guest relations, and service standards. Ability to create themes and menus.

* Above-average mathematical skills to analyze large volumes of complex financial information from many sources, reports, and forecast projections. Basic understanding of complex computerized financial systems and the ability to use manual dexterity to operate all office equipment to meet deadlines, operate 10-key by touch, complete necessary reports, and understand information from the hotel, regional or corporate offices.

• Ability to visit local customers or travel to local and out-of-town areas to represent the hotel at meetings and trade shows, at times requiring standing or sitting in a fixed position in an exhibit booth for the entire shift. Setup of the exhibit booth. Review reader boards.
• Ability to stand and walk continuously throughout the hotel areas/departments or tradeshows during the shift. Ability to sit for long periods. Ability to lift, grasp, carry and push up to 25lbs.
• Ability to exercise judgment in evaluating situations and in making sound decisions.

Physical Demands /Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

* Physical Demands:

Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Some sedentary office work to complete reports and other computer-related projects. As business demands, ability to perform under the physical and environmental demands as the positions reporting to the Director of Sales, see respective job descriptions.

* Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other Expectations:

* Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment.

* To ensure a safe and healthy working environment, all team members are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

* High school diploma or GED, 6-years of experience in hotel sales/convention services management, food & beverage, or related professional area preferred, or

* 2-year degree from an accredited university in Hospitality and Hotel Management, Business Administration, or related major, 4-year experience in hotel sales/convention services management, food & beverage, or related professional area; or

* Bachelor's degree from an accredited university in Hospitality and Hotel Management, Business Administration, or related major, 2-years' experience in hotel sales/convention services management, food & beverage, or related professional area.

* Alcohol Beverage Servers and Food Handlers Certification required. Tuberculosis clearance certification (CA) required.

* Valid, current driver's license required. CPR Certification required, Frist Aide training, and AED Certification preferred.

* Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

BENEFITS

Complete benefits package including medical, dental, vision, telemedicine, 401k, paid time off, life/disability insurance, indemnity plans, and a host of other voluntary options.

Full-Time:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality participates in E-Verify*

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)