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Senior Systems Engineer Manager- CTJ - TS
Redmond, WA
Job Description
OverviewMicrosoft has an exciting opportunity for a Senior Systems Engineer Manager to join the Azure Sovereign Foundation Team as part of the Cloud Transfer Service (CTS) Core team. The Azure Cloud Transfer Service enables secure data transfer between enclaves, supporting a wide set of transfer types within highly regulated industries. We welcome you to meet the team and learn about the complex challenges you can solve with us! We are looking for leaders to join a fast-paced team and help us solve complex problems in the domain of mission-critical distributed systems providing data transmission across clouds. While our team works across all facets of isolated system engineering, but we are deeply involved in the following areas: service automation and reliability improvements, systemic latency reduction, data validation and transformation, and throughput optimization. We need you to help us overcome these challenges. In this role, you will have the opportunity to mentor, develop, and support the engineering group. Your efforts will help enable our team to build, deploy and support systems which enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries. The systems you support will be required to meet the security policy and assurance requirements of both public and private sector customers. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPeople Management Managers deliver success through empowerment and accountability by modeling, coaching, andTechnical Knowledge and Expertise Develops end-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Develops team's end-to-end technical expertise, regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards. Takes ownership of service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations of technology solutions with consideration for cost management. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services. Leverages technical expertise to identify and design, deliver, and operate solutions across organizations. Drives reviews with the engineering teams that develop and/or manage services, identifying opportunities for efficiencies in operations and sharing learnings and recommendations across engineering teams working on related services within their organization.Operational ExcellenceManages teams of engineers to implement reliable, scalable, and high-performance solutions across teams. Contribute to design documents. Own implementation and rollback plans. Maintain quality checklist and related documentation, unblocking as needed.Holds team accountable for participation in on-call rotations and manages teams of Service Engineers responding to incidents to identify the level of impact, troubleshoot issues, and deploy appropriate fixes to resolve root cause(s) and prevent incident recurrence across related products. Ensures that Service Engineers within their organization have the technical knowledge and resources required to respond to incidents and make difficult decisions based on business impact. Ensures relevant engineering teams, stakeholders, leaders are alerted to customer impacting issues. Ensures major issues are escalated to other teams as needed. Ensures postmortems are conducted. Ensures key details related to incidents and their resolution are shared through post-mortem reports and regular review meetings. Provides clarity during incidents, helps determine impact and define the scope of severity, and facilitates development of incident response and resolution guidance.Collaboration and Knowledge SharingDrives collaboration across teams by promoting the open exchange of information, resolving issues within and beyond their immediate team, managing conflict and teamwork challenges, and removing barriers to enable teams to quickly shift priorities without losing productivity. Identifies and includes all stakeholders in decisions and represents their organization with partners, customers, and external stakeholders, maintaining active engagement so issues can be resolved and mutual objectives are met. Ensures information is systematically and clearly communicated across teams.Contributes to developing processes and standards to address complex security issues, and provides guidance to others as needed. Leads team to identify, prioritize, and target solutions to complex security issues that may cause a negative impact on customers and partners. Creates and drives adoption of relevant mitigation strategies and holds team accountable for leveraging best practices and guidelines to address security issues. Facilitates communication of and adherence to security policies and procedures.Embody our culture and values
ResponsibilitiesPeople Management Managers deliver success through empowerment and accountability by modeling, coaching, andTechnical Knowledge and Expertise Develops end-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Develops team's end-to-end technical expertise, regularly identifying skill gaps and raising the collective bar on the team's skill set in alignment with industry standards. Takes ownership of service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations of technology solutions with consideration for cost management. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services. Leverages technical expertise to identify and design, deliver, and operate solutions across organizations. Drives reviews with the engineering teams that develop and/or manage services, identifying opportunities for efficiencies in operations and sharing learnings and recommendations across engineering teams working on related services within their organization.Operational ExcellenceManages teams of engineers to implement reliable, scalable, and high-performance solutions across teams. Contribute to design documents. Own implementation and rollback plans. Maintain quality checklist and related documentation, unblocking as needed.Holds team accountable for participation in on-call rotations and manages teams of Service Engineers responding to incidents to identify the level of impact, troubleshoot issues, and deploy appropriate fixes to resolve root cause(s) and prevent incident recurrence across related products. Ensures that Service Engineers within their organization have the technical knowledge and resources required to respond to incidents and make difficult decisions based on business impact. Ensures relevant engineering teams, stakeholders, leaders are alerted to customer impacting issues. Ensures major issues are escalated to other teams as needed. Ensures postmortems are conducted. Ensures key details related to incidents and their resolution are shared through post-mortem reports and regular review meetings. Provides clarity during incidents, helps determine impact and define the scope of severity, and facilitates development of incident response and resolution guidance.Collaboration and Knowledge SharingDrives collaboration across teams by promoting the open exchange of information, resolving issues within and beyond their immediate team, managing conflict and teamwork challenges, and removing barriers to enable teams to quickly shift priorities without losing productivity. Identifies and includes all stakeholders in decisions and represents their organization with partners, customers, and external stakeholders, maintaining active engagement so issues can be resolved and mutual objectives are met. Ensures information is systematically and clearly communicated across teams.Contributes to developing processes and standards to address complex security issues, and provides guidance to others as needed. Leads team to identify, prioritize, and target solutions to complex security issues that may cause a negative impact on customers and partners. Creates and drives adoption of relevant mitigation strategies and holds team accountable for leveraging best practices and guidelines to address security issues. Facilitates communication of and adherence to security policies and procedures.Embody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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