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Principal Product Manager - CTJ - TS
Redmond, WA
Job Description
OverviewThe success of Microsoft 365 is driving us to evaluate new markets, new business opportunities as well as new ways of accomplishing our goals. Asengineerswe need to be constantly looking for fresh ideas and new approaches. We are looking for the rightpersonto take some of these ideas and turn them into reality. We are looking for a Principal Product Managertowork directly with customers and across all Microsoft customer facing teams to ensure a seamless onboarding and consumption experience. Identifying blockers and customer satisfaction issues and working with the Engineering Teams to provide solutions. As a Principal Product Manager on this team, expect some amount of travel to work directly with customersand engineering teamsbring issues to resolution.You should be able to navigate a highlycomplex environment,manage customer expectations andclearly and succinctly communicate with Engineering,Account,Sales,Customer Success, Microsoft Consulting Services, Partner and Systems Integratorsteams. Our Principal Product Manager should also be able to look across customerbasesto determine commontrends andissues and drive solutionsat the strategic level. You will be responsible for developing a customer demand process for collecting, tracking and analyzing customer concerns, parity issues and design change requests and other customer satisfaction issues to provide a continuous understanding of customer health feeding prioritization of work into the engineering teams. Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.
ResponsibilitiesResponsibilities:Develops the framework and process for systematically capturing customer demand across our US Government clouds. Apply analytics to ensure customer demands are rationalized across all customer bases.Anticipates customers' unmet or unknown needs and market opportunities for enhancements or development and new products/services of multiple feature areas (e.g., product, service) across divisional boundaries via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Brings together internal and external customer groups around a specific scenario and engages in direct one-on-one (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences with Microsoft's products and services using industry-accepted methods (e.g., Moneyball).Acts as a subject matter expert in performing market or user research in collaboration with the User Research team, conducting competitive analyses, and examining market and industry trends, as well as industry-specific requirements or regulations. Shares insights with internal/external stakeholders and internal team to ensure cross-team alignment. Leads contract negotiations and partnerships across the organization and company-wide alignment. Assesses acquisition targets to enhance the migration offering.Serves as an expert in identifying data-informed, long-term or overall solution-level investment opportunities, evaluating tradeoffs, and prioritizing investments in consultation with cross organizational partners for multiple feature areas (e.g., product, service) across divisional boundaries. Guides others to determine the features or experiences to prioritize in the roadmap that will support achievement of success criteria and Objectives and Key Results (OKRs).Influences and drives engagement with cross-functional internal partnerships, external partners, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas across divisional boundaries. Provides thought leadership and is sought out to address questions and challenges from group managers and other leaders. Rallies the team around a common vision. Collaborates to gain buy in and alignment. Secures buy in from senior leadership for product vision and strategy for multiple feature areas across organizational boundaries. Advocates for priorities and resources needed to deliver desired outcomes for multiple feature areas (e.g., product, service) across divisional boundaries. Partners to rally others around shared priorities. Balances listening and sharing of information to obtain alignment.Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria, customer acquisition, usage, retention, and monetization strategies. Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas (e.g., product, service) across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation of customer support plans (e.g., frequently asked questions (FAQs), scripts), HyperCase, change management, and communication plans.Executes on major opportunities to evangelize the feature areas s/he works on with internal and external stakeholders, partners, analysts, and customers in the industry via presentations, blog posts, social media, and other forums. Presents at Executive Briefing Centers (EBCs) and large industry/company events. Acts as a primary interface and collaborates with Product Marketing to educate on the product and develop content.Builds trust with a targeted selection of customers across sectors. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Ensures the vision is aligned with customer goals. Leads customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.Embody our culture and values.
ResponsibilitiesResponsibilities:Develops the framework and process for systematically capturing customer demand across our US Government clouds. Apply analytics to ensure customer demands are rationalized across all customer bases.Anticipates customers' unmet or unknown needs and market opportunities for enhancements or development and new products/services of multiple feature areas (e.g., product, service) across divisional boundaries via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Brings together internal and external customer groups around a specific scenario and engages in direct one-on-one (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences with Microsoft's products and services using industry-accepted methods (e.g., Moneyball).Acts as a subject matter expert in performing market or user research in collaboration with the User Research team, conducting competitive analyses, and examining market and industry trends, as well as industry-specific requirements or regulations. Shares insights with internal/external stakeholders and internal team to ensure cross-team alignment. Leads contract negotiations and partnerships across the organization and company-wide alignment. Assesses acquisition targets to enhance the migration offering.Serves as an expert in identifying data-informed, long-term or overall solution-level investment opportunities, evaluating tradeoffs, and prioritizing investments in consultation with cross organizational partners for multiple feature areas (e.g., product, service) across divisional boundaries. Guides others to determine the features or experiences to prioritize in the roadmap that will support achievement of success criteria and Objectives and Key Results (OKRs).Influences and drives engagement with cross-functional internal partnerships, external partners, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas across divisional boundaries. Provides thought leadership and is sought out to address questions and challenges from group managers and other leaders. Rallies the team around a common vision. Collaborates to gain buy in and alignment. Secures buy in from senior leadership for product vision and strategy for multiple feature areas across organizational boundaries. Advocates for priorities and resources needed to deliver desired outcomes for multiple feature areas (e.g., product, service) across divisional boundaries. Partners to rally others around shared priorities. Balances listening and sharing of information to obtain alignment.Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria, customer acquisition, usage, retention, and monetization strategies. Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas (e.g., product, service) across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation of customer support plans (e.g., frequently asked questions (FAQs), scripts), HyperCase, change management, and communication plans.Executes on major opportunities to evangelize the feature areas s/he works on with internal and external stakeholders, partners, analysts, and customers in the industry via presentations, blog posts, social media, and other forums. Presents at Executive Briefing Centers (EBCs) and large industry/company events. Acts as a primary interface and collaborates with Product Marketing to educate on the product and develop content.Builds trust with a targeted selection of customers across sectors. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Ensures the vision is aligned with customer goals. Leads customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.Embody our culture and values.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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