You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0 Shift: Day Schedule: 8:45am - 5:15pm Monday - Friday
Position Summary
The Centralized Call Center Associate II (CCCA-II) answers incoming phone calls and makes out-bound calls in a centralized setting from patients, family members or physicians offices concerning referrals for services provided in specialized clinics requiring broader knowledge of diverse and wide-ranging scheduling procedures. The incumbent reviews the referral information to ensure completeness; clarifies and/or collects any missing information and follows up with the clinic to determine the appropriate provider to schedule. The incumbent uses an electronic system (Epic) to schedule tests, appointments, admissions in adherence with varying and dissimilar practice protocols for assigned clinics.Requirements
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.38 - $26.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.Associated benefit information can be viewed .