***This is a HYBRID Role that requires being onsite a few days a week***

Service Engineer - DICOM - Bothell, WA

FUJIFILM Sonosite, Inc. -- If you are looking for work that matters, you'll find it at FUJIFILM Sonosite. As the creator of point of care ultrasound, we dedicate every day to the innovation and development of imaging solutions that enable clinicians to provide improved healthcare in leading institutions, underserved populations and communities in crisis around the globe. At FUJIFILM Sonosite, we are in the relentless pursuit of answers that allow our customers to be confident that they are making the best clinical decisions for any patient, anywhere, anytime. Members of the FUJIFILM Sonosite team embody our company values: Go boldly, Stay curious, Passion fuels us, Respect each other, Own it and Act with integrity. Headquartered in Bothell, WA USA, FUJIFILM Sonosite is the proud recipient of numerous prestigious design awards and has in excess of 145 patents. Our point of care ultrasound systems are sold in more than 100 countries.

Summary:

The Service Engineer - DICOM represents Service and Technical Support for a variety of cross-functional initiatives including high-profile customer site visits. Service's DICOM expert for the Fujifilm Sonosite product line, lending knowledge and expertise throughout the company. Provides DICOM and networking training to service personnel, including external biomeds. Responsible for additional duties and projects, as assigned by manager, that require a high-level understanding of products and/or processes.

Essential Job Functions:

Visit high-profile customer sites to troubleshoot customer issues involving DICOM workflow and network connectivity.
• Represent Service and Technical Support on product core teams, working cross-functionally to quickly resolve product defects.
• Establish, publish, and improve service procedures and tools to improve responsiveness, customer satisfaction, and forward-looking quality outcomes.
• Point of contact for escalated service issues, providing technical guidance to Technical Support and Service Repair personnel.
• Own special investigation of incoming customer returns, working with Engineering and Regulatory as needed.
• Deliver formal DICOM and connectivity training to Service and Technical Support personnel, Clinical Application Specialists, Territory Managers, and external hospital biomeds.
• Additional responsibilities on an as-needed basis.

Knowledge and Experience:

• Bachelor's Degree in Computer Science, Electrical Engineering, Information Technology, or similar with 3-5 years broad-based experience in Technical Support / Service and Project Management. Lesser technical degree considered with 7+ years relevant experience.
• Experience troubleshooting DICOM devices and hospital networks
• Extensive knowledge of DICOM and networking standards.
• Working knowledge of complex PCBA-based electro-mechanical systems and the failure mechanisms common to them.
• Training and working experience in formal problem-solving techniques.

Skills and Abilities:

• Demonstrated ability to act with a high degree of autonomy.
• Excellent customer-facing written and verbal communication skills.
• Proficient with standard office software (e.g. Google Sheets or MS Office), including conferencing software (e.g. Teams, Zoom).
• Proficient with data management tools (e.g Database, SQL, Excel, or Tableau).
• Familiarity with use of commercial change management software in a regulated environment.
• Able to lift 25lbs with or without accommodations.

*** position will require 25-50% travel

Salary and Benefits:

• $55,000 - $70,000 + variable bonus opportunity
• Insurance:
• Medical, Dental & Vision
• Life & Company paid Disability
• Retirement Plan (401k):
• 4% automatic Company contribution
• Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
• Paid Time Off:
• You can accrue up to three (3) weeks of PTO in your first year of employment
• PTO increases based on years of service
• Employee Choice Holidays:
• Four (4) additional paid days off, based on date of hire in the calendar year
• Paid Holidays:
• Eight (8) paid holidays per year

FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.

Equal Employment Opportunity Employer

FUJIFILM Sonosite is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Americans with Disabilities Act

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425-951-1200, or via e-mail at ffss-hr@fujifilm.com. Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

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