Our client a well known technology company is seeking a IT support professional to join there winning team.
This role is responsible for managing the case flow submitted to the team.
Essentially cases open by customers are routed to this team and they hand out the work to the engineers/departments/teams based on the skills that are needed, limit for backlogs, or other factors that determine where to route the ticket.
The tickets are submitted in Service 360 (Service Cloud).
Day to day is mostly looking into the system and delegating tickets. Tickets are typically escalations and from upset customers, so customer service skills are necessity in this role.
-- Customer service/support background.
-- Multi-tasking and able to work in a fast paced environment.
-- Personality, even-tempered
-- Service 360 is nice to have, but will be trained and just need to have good computer skills.
-- Basic skills with MS Office (Outlook, excel, word, etc. )
-- Ability to multi-task with multiple systems/tools on the computer.
Will have peers working/sitting with them and will sit with the team.
Work Schedule: M-F, 7-3pm PST; some weekends required but will be onrotation (1 weekend every few weeks if needed).
Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.