The Amazon Last Mile Partner Relations team supports both Amazon and contractor teams that execute Amazon's last mile delivery services. We are seeking a Partner Relations Manager with a demonstrated ability to collaborate with and influence field Operations managers, human resources, and contractors; to analyze multiple levels of partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations -- sometimes traveling to sites at risk on little notice -- that typically can only be successfully addressed under severe time constraints. Balancing time between projects and crisis-response is a critical component for success in the position.
The Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with rank-and-file workers. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important "source of truth" regarding whether the organization is meeting its core values and principles. The Partner Relations Manager will report directly report to the Amazon Logistics Director of Partner Relations.
Core Responsibilities * Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks * Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment * Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience * Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs * Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions * Collaborate: Build constructive relationships with critical stakeholders to share information and influence change * Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions * Work at Scale: Launch and manage sustainable mechanisms for entire networks
Basic Qualifications * Bachelor's degree required; advanced degree, JD, or other specialized training in labor/employee relations a significant plus * 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations * Experience in distribution logistics and/or transportation industry highly desired * Successful record of creating, improving and executing programs at scale * Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments * Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills * Solid sense of accountability, high-quality judgment and sound decision-making * Ability to handle confidential information and escalate issues when appropriate * Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds * Capable of significant domestic travel, sometimes with short notice, up to 30-50% of the time. * Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age